If your business regularly services customers, then you may be able to benefit from the use of a customer service booth, or a service writer booth.
Guardian Booth builds beautiful, sturdy, reliable, custom-made, prefabricated booths of all types that can help businesses in many different industries.
For example, many of Guardian Booth’s prefabricated booths have been used in amusement parks. They’re also used as security booths, parking attendant booths, ticket booths, gas station attendant booths, cashier booths, and more.
But here’s the real question. How can a customer service booth or service writer booth actually help your business?
Well in this post, you’re about to find out the answer to that question.
Let’s dig into it.
What Are Booths Used For?
Portable outdoor kiosks and booths can be used for many different things.
They can be used as service writer booths, security guard booths, parking attendant booths, ticket booths, and more.
There are actually several benefits to using portable booths for your business.
And below, you’re going to learn about three of the most common reasons to consider giving them a try.
But first, let’s talk about some of the most popular types of booths that are commonly used for business, and how they tend to be useful.
The truth of the matter is that customer service booths, information booths, and service writer booths stand to give your company a few distinct advantages.
So let’s dive in and discuss exactly what these types of booths can do for you.
What Is An Information Booth?
An information booth can benefit your business in many different ways.
The technical definition for the term information booth is a booth where general information about a place, business, or event is provided to customers.
For example, if you’re a business owner who runs a used car dealership, you might post an information booth near the center or entrance of your car lot to help customers quickly and efficiently locate what they’re looking for.
This could also serve as a place where customers can ask questions, get information about vehicles, learn more about the business, etc.
How Do You Set Up An Information Booth?
An information booth can benefit your business by meeting the customer at a faster point of contact, thus helping to close the distance between engaging with the customer and closing a sale.
Of course, there are many different information booth ideas and information booth designs to choose from.
Guardian Booth can build large booths or small booths, based on the customized, unique needs of your business.
Contrary to popular belief, building a custom information kiosk doesn’t have to be difficult.
Guardian Booth actually makes it really simple to build the perfect booth, according to the specifications required by your particular situation.
We even build more advanced booth structures, like aluminum shelters, to provide more than just a place for information and point of contact. These sturdy shelters can provide safety during harsh weather, and can even be used as an improvement to your existing business property.
They can also provide additional areas for your customers to congregate if you tend to hold public events.
What Is A Service Writer Booth?
A service writer booth is basically a kind of climate controlled service area for your dealership that removes the need to bring customers all the way into the interior of your business.
Service writer booths can be especially useful for businesses in large, sprawled out, busy locations—like car rental lots at international airports, or anywhere where it would just be easier to help a customer on location, rather than leading them all the way into the interior of your main company structure.
Customizing a service writer booth is generally a very unique process to your business.
That’s why it pays to enlist the help of a professional to get it done. For example, you could use a prefabricated entry vestibule to add a lobby or a front entryway onto the front of your existing business. This could give you a place to efficiently service customers, and also provide that first point of easy customer contact.
But the exact type of structure you settle on really just depends on the specific goals of your business, and on what type of structure will work best for your agents and customers.
What Is A Service Writer?
Service writers are representatives who work for companies.
They answer questions from customers, and provide services as needed and desired.
They’re generally made up of knowledgeable staff who understand client problems and are specifically trained to help customers reach a desired goal or milestone.
A car rental agent would be a perfect example of a service writer.
What Is A Customer Service Booth?
A customer service booth, very similar to a service writer booth, is a type of booth located outside of the main structure of your business (or sometimes even inside) that gives you a closer, more efficient point of contact with customers, and allows you to help customers in a faster and more efficient manner.
An in-plant modular office is just one example of a very specific type of customer service booth that Guardian Booth can customize and build.
These types of retail service booths can be used in warehouses where customer service areas are otherwise lacking.
They can be climate controlled, outfitted with computer terminals, and can even include Ethernet ports so that you can connect to the internet and fully interface them with your system.
3 Ways That A Booth Can Help Your Business By Providing A Better Customer Experience
Choosing to build a custom customer service booth or service writer booth is no small thing.
You obviously want to know that such a structure is going to be useful.
You’re also going to want to know that such a booth can be designed to your exact specifications.
Thankfully, Guardian Booth has a wealth of experience in this area.
We’re well acquainted with the needs of business owners when it comes to creating the perfect modular booth, and would love to help you custom-design the perfect structure for your needs.
Let’s talk about a few of the advantages business owners can expect when they use a prefabricated modular booth as a customer service booth.
1. Provide A Closer Point Of Contact
Did you know that it takes 12 positive customer experiences to make up for one negative one?
Using Guardian Booth to help you build a customized prefabricated customer service booth or service writer booth can help you to cut down on negative customer experiences by bringing your services that much closer to your customers, thereby decreasing the distance to your initial point of contact.
The further a customer needs to go to do business with you, the greater the odds that something will come between you and that deal—thus ruining the chance to produce a positive outcome.
A customer service booth is an excellent strategic option for providing a closer point of contact with your customers—but it’ll also put you into a much better position to turn potential negative customer experiences into positive ones
2. Speed Up Service
Did you know that 68% of consumers say they’re willing to pay more for products and services from a brand or company known to offer good customer service experiences?
It’s absolutely true.
And a big part of a positive customer service experience is speed of service.
The faster you can help the customer with their desire or problem, the better off you’re going to be.
And one of the fastest ways to speed up your service is with a service writer booth or customer service booth that meets the customer halfway, allowing you to do business with them on a timeline and in a location that’s simply better suited to their needs.
3. Use The Geographic Layout Of Your Business To Your Advantage
Did you know that 89% of consumers are more likely to make another purchase with a company after a positive customer service experience?
It’s true.
But here’s the big challenge for a lot of businesses.
If the geographic layout of your business isn’t set up in such a way as to provide a default fantastic customer service experience, then your company may suffer.
And that certainly isn’t going to do you any favors.
Setting up a customer service booth, however, can offer a strategic option that gives you the power to fully utilize all of your company’s assets—even if the default geographic layout of your business isn’t necessarily organized in the best fashion to facilitate a particularly helpful customer service experience.
This means happier customers, better bottom lines, and repeat business for your company.
Conclusion
There you have it.
3 reasons for why customer service booths can help your business to succeed.
All that’s left now is to contact Guardian Booth with any questions you may have about the custom design of your modular prefabricated booth, and to place your order.
You can even view our gallery to check out some of our existing booth designs for inspiration, ranging from welcome booths for holiday shopping to security stations.
This process isn’t difficult.
In fact, with our help, the construction of your new customer service booth could be efficient, timely, and pain free.
Let us help you with this powerful upgrade to your already awesome company.
